Client Communication 1-24-2022
Dear Clients: 
Recent data from the Florida Department of Health show that the incidence of new COVID cases in Brevard County has climbed to new highs, although the numbers are trending down again, and fortunately, the severity has decreased as we have moved from the pandemic to the endemic phase. I want to thank everyone who has done their part to help reduce the spread of COVID by getting vaccinated, social distancing, and wearing facemasks. We all hope that the incidence will continue to diminish as more and more people develop immunity. Here is an update on our current policies.
Facemask policy
Facemasks are optional for clients and staff in most circumstances. Dr. Noelle Bowden and Dr. Ellie Jarnot have been advised by their doctors that due to their higher risk they should to ask clients to wear masks when in their exam room. They are happy to provide curbside service if you prefer not to wear a mask. Also, if you would prefer that we wear a mask in your presence, just ask. We are happy to work with you.
General Procedures
We are providing a full range of services, but with the following limitations:
If you are sick with COVID or any other contagious disease, please do not come here. If your pet needs care have a healthy family member or friend bring it, or consider a telemedicine appointment if appropriate.
- Call for an appointment before coming so we expect you and are ready for you.
- Curbside service is always available if you do not wish to come inside
- Consider our Drop off service- Drop your pet off for services and pick them up later
- Consider our Telemedicine service- schedule a phone consultation with one of our doctors for minor problems. There is a fee for this, but it may save you from having to bring your pet in.
- Before coming for appointments, we recommend that you complete the following forms here on our website, if applicable:
- New Patient Form
- Risk Factor Questionnaires- for all preventive care exams
- Medical drop off- all sick patients being dropped off
- Standard consent- all procedures except dentistry
- Dental consent
- Boarding Registration
Outpatient appointments
- If you prefer curbside service, when you arrive, call us at 321-727-2421 to let us know you are here. Medical histories will be taken in writing, on the phone, or outside (at a distance). Your pet will be brought inside for exams, tests and treatments. The doctor will call you to discuss findings and recommendations
- If you are coming inside with your pet, you may check in by phone from your car or you may come inside to check in with our Greeter.
Surgery, Dentistry, Drop offs, Boarders
- If possible, print the appropriate form from our web site (see above) and complete it before arriving.
- When you arrive, you may check in by calling us at 321-727-2421, or you may bring your pet inside and check in with our Greeter.
- If you have not completed our on-line consent or information form, we will do that when you arrive.Plan on spending 10-15 minutes to get this done.
- Once all the paperwork is done we will admit your pet for its procedure.
- When arriving for pickup you may call us to check out over the phone or come inside to check out with a Client Service Representative.
Diet and medication pickups
- Please call in advance so we can get medications and food ready before you arrive.
- If you would like to come inside to pick up your products, you may do so.Proceed directly to the pharmacy.
- If you prefer, you may call us and we will take payment over the phone and then bring it to you.Call us at 321-727-2421
If you have special circumstances please call us so that we can discuss your situation. This has been a challenging two years for all of us. The demand for veterinary services is still very heavy but recent additions to our staff have helped us provide more timely care once again. I
have been very proud of the courage and dedication of our staff and the way they have continued to provide quality care and exceptional service in this difficult environment. Their compassion and commitment has been amazing. Please be safe and stay healthy. We care about you and your pets.
Cordially,
Jeff Godwin DVM
Hospital Director